What payment methods do you accept?
Where is my refund?
Ordering and delivery
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
When will my order arrive?
What countries do you ship to?
We ship Worldwide. We offer free shipping within USA and Canada on orders above $200. Once your order ships, you will receive an email with a link to track your order. If you have any additional questions about your R&R Club order or would like to request an order cancellation, please contact us directly at email@example.com
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can see different shipping options at the end of your checkout after filling your address. If your order value is more than $200, we will provide free shipping within the U.S and Canada.
Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return or exchange your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email@example.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
Here are some recommendations on how to take care of your R&R Club products for them to last longer and be in perfect shape.
Light colored fabrics are sensitive to darker dyes and can absorb them and look faded. We recommend washing in cold water and to keep our light colored items separate from your dark colored items for both washing and drying.
Use cold water and mild detergent when washing, pick the delicate cycle on your washing machine or hand wash and wash inside out to keep the material and embroidery details safe.
For drying, pick the delicate cycle on your drying machine and dry inside out or hang to dry. We recommend adding fabric softener to keep your items soft. Iron low. Do not bleach.